Shipping Information
Shipping Information
We are committed to processing every order quickly and carefully, ensuring that products arrive intact and as described. Below is all the information on delivery times, costs, and methods.
1. Shipping Areas
We ship throughout Italy, including islands, and to Europe. For some remote locations, limited traffic zones (ZTL), or isolated areas, times and costs may vary; in such cases, we will inform you before processing the order.
2. Order Processing
Orders for products available in stock are processed within 1–2 business days of payment confirmation. Orders received on weekends or holidays are processed on the first subsequent business day. You will receive a confirmation email and, upon shipment, tracking information.
3. Delivery Times
From the moment the courier takes charge of the shipment, estimated times are:
– Mainland Italy: 1–2 business days
– Islands and remote areas: 3–6 business days
– E-Scooters available in stock (Italy): 48 hours, delivered by our own means
– E-Scooters not available in stock: 7–10 business days
– Other made-to-order products: according to availability, communicated and confirmed before processing
The indicated times are estimated and not binding: any delays attributable to the courier or force majeure do not entitle the customer to cancel the order or claim compensation, except as provided by current legislation.
4. Shipping Costs
– Italy, orders up to €99.99: €12.00
– Italy, orders equal to or greater than €100.00: free shipping
– Europe and bulky goods / palletized goods: cost calculated at checkout or by dedicated quote
The applied cost is always calculated and shown transparently at checkout, before order confirmation.
5. Couriers and Delivery Methods
Shipments, both in Italy and Europe, are entrusted to express couriers GLS and DHL. The choice of courier may vary based on product type, weight, volume, and destination. Standard delivery is to street level. For mobility aids and bulky goods, it is possible to request floor delivery, available upon request and potentially subject to a supplement; please contact us before ordering to arrange the details.
E-Scooters:
– Italy: delivery made directly with our own vehicles. For models in stock, delivery occurs within 48 hours; for those not in stock, times are 7–10 business days.
– Europe: shipped via GLS or DHL courier.
6. Shipment Tracking
When the shipment is handed over to the courier, you will receive a tracking code via email, allowing you to monitor the delivery status at any time on the courier's website. (Not applicable to E-Scooters delivered in Italy with our own vehicles, for which we will arrange delivery directly.)
7. Receipt and Verification of Goods
Given the medical nature of the products, upon delivery, carefully check the integrity of the packaging. In the presence of damaged, tampered with, or wet packages:
– accept the goods by writing "accepted with reservation of inspection" on the courier's delivery note;
– if possible, document the damage with photographs of the packaging and contents;
– report the incident to us within 8 days of delivery using the contact details at the bottom.
Signing the delivery note without reservation implies acceptance of the goods and may limit the possibility of contesting transport damages.
8. Recipient Absent and Failed Delivery
In case of recipient absence, the courier will make a second attempt or leave a notice of attempted delivery according to their procedures. If the goods are not collected within the specified period, they will be returned to the sender; any redelivery costs may be charged. Verify the correctness of the address and contact details when ordering: we are not responsible for failed deliveries due to incorrect or incomplete information provided by the customer.
9. Made-to-Order Products
Some items not available in stock are procured upon request: for these products, delivery times are extended and will be communicated and confirmed before processing.
10. Contacts
For information on your order's shipment:
– Email: customer@zamimedicalcare.com
– Phone: +39 393 730 6141
– Hours: Monday–Friday 8:30 AM–5:30 PM (closed Saturdays and Sundays)
Z.A.M.I. Medical Care S.R.L. reserves the right to modify this information at any time; the version published on the website at the time of the order will be considered valid. Last updated: 07/07/2026.