Rolektro Italy Warranty and Technical Assistance
Z.A.M.I. Medical Care S.R.L. is the reference point for warranty and technical assistance for Rolektro electric vehicles and scooters in Italy. Our service supports you at every stage: warranty activation, technical support, original spare parts, and repairs, for safe and compliant use of your vehicle.
1. Statutory Warranty of Conformity
All Rolektro products purchased through our channels are covered by the statutory warranty of conformity provided by the Consumer Code (Legislative Decree 206/2005):
– 24 months from delivery for purchases made by consumers (private individuals);
– 12 months for purchases made by VAT-registered individuals in the course of their professional activity.
The warranty covers conformity defects present at the time of delivery and is activated by retaining the proof of purchase (invoice or receipt).
2. Battery and Wear-and-Tear Components
The warranty does not cover the natural deterioration of battery capacity due to normal use, charge/discharge cycles, and aging, nor does it cover components subject to wear and tear such as, but not limited to, tires, brake pads and discs, light bulbs, fuses, brushes, gaskets, and aesthetic parts. Any manufacturing defects of the battery and components present at delivery remain covered. To preserve battery capacity, it is essential to follow the charging and maintenance instructions provided by the manufacturer, performing the first full charge before use.
3. Warranty Exclusions
The warranty does not apply in cases of:
– improper, negligent, or non-compliant use according to the user manual;
– damage from impacts, falls, accidents, overload, or accidental events;
– damage caused by atmospheric agents, floods, or immersion beyond declared resistance limits;
– tampering, interventions, or repairs performed by unauthorized personnel;
– modifications or technical alterations to the vehicle, controller, motor, or battery;
– lack of or incorrect routine maintenance;
– normal wear and tear of components.
4. Modifications and Homologation
Any structural or technical modification made to the vehicle — including tampering aimed at increasing its speed or performance — entails the invalidation of road homologation, loss of warranty rights, and cessation of insurance coverage. Conversion between different battery systems (e.g., from lead-acid to lithium) is not permitted and results in the loss of homologation. The use of electric vehicles and scooters is subject to the rules of the Highway Code and applicable current legislation.
5. How to Request Warranty Assistance
In case of malfunction or defect, always contact Rolektro Italy technical assistance managed by Z.A.M.I. Medical Care S.R.L. before performing or having any intervention performed. In many cases, the problem can be resolved directly with the support of our technicians, without the need to return the vehicle.
To speed up the process, please have available:
– the vehicle's serial/frame number;
– the proof of purchase (invoice or receipt);
– a detailed description of the problem, with any photos or videos;
– your contact details (email and phone) to be contacted.
Warranty repairs performed by unauthorized workshops or third parties without prior authorization from Z.A.M.I. Medical Care S.R.L. do not entitle you to any reimbursement or recognition of costs.
6. Out-of-Warranty Repairs and Spare Parts
After the warranty period expires, or for uncovered interventions, we provide technical assistance, original Rolektro spare parts, and repairs based on a quote. Contact us to check availability, lead times, and costs of the intervention.
7. Transport and Return for Assistance
Should it be necessary to return the vehicle or a component for repair, the shipping, packaging, and collection methods will be agreed upon with our assistance service when the request is opened. We kindly ask you not to send any product before receiving confirmation and instructions from us.
8. Recommended Maintenance
For safe use and to preserve the validity of the warranty, periodically check the condition of the lighting system, brakes, tire pressure, and battery charge level, following the instructions in the Rolektro user manual.
9. Contacts – Rolektro Italy Technical Assistance
Z.A.M.I. Medical Care S.R.L.
Email: customer@zamimedicalcare.com – Certified Email: zami.medicalcare@pec.it
Toll-Free Number: 800 026 315 – Tel.: +39 393 730 6141
Hours: Monday–Friday 8:30 AM–5:30 PM (closed Saturday and Sunday)
Last updated: 07/07/2026.
